SHIPPING & RETURNS
Shipping Costs:
The cost for shipping a package is 5.95 EUR. This fee covers the transportation, handling, and associated expenses involved in delivering your package to the designated address.
Delivery Timeframe:
For orders placed today, we strive to deliver your package within 1 to 2 working days. Please note that this timeframe may vary depending on factors such as the destination, local customs procedures, and unforeseen circumstances beyond our control. We work diligently to minimize any delays and provide prompt delivery services.
Delivery Method:
We utilize reliable and reputable shipping carriers to ensure the safe and timely delivery of your package. The choice of the carrier may depend on various factors, including the destination, package size, and shipping regulations.
Tracking Information:
Once your package is dispatched, we will provide you with a tracking number via email or any other preferred communication method. This tracking number will allow you to monitor the progress of your shipment and estimate the expected delivery date.
RETURN & EXCHANGE POLICY
We understand that sometimes a product may not meet your expectations or arrive in a damaged condition. To provide you with a satisfactory shopping experience, we have outlined our return policy below:
General Returns:
If you are dissatisfied with a product and it remains untouched and in its original condition, you may return it within [X] days of receiving it. Please note that you will be responsible for the return shipping costs.
Damaged or Defective Products: In the unfortunate event that you receive a product that is broken or defective, please notify us within [X] days of receiving the item. We will guide you through the return process and arrange for the product to be sent back to our supplier for inspection. If the supplier confirms the damage or defect, we will replace the item and cover the return shipping costs.
Return Procedure:
To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to proceed and any necessary return authorization information. Please ensure that the product is securely packaged to prevent any further damage during transit.
Refunds and Replacements:
Upon receiving the returned product, we will inspect it to ensure it meets the required conditions. If the return is approved, we will process a refund or send a replacement product, depending on your preference and the availability of the item.
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For general returns, a refund will be issued to the original payment method, minus any applicable restocking fees, if applicable.
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In the case of damaged or defective products, a replacement will be sent once the return is processed and approved.
Please note that the processing time for refunds and replacements may vary depending on factors such as the nature of the return and supplier coordination. We will make every effort to resolve the matter promptly and keep you informed throughout the process.
Non-Returnable Items:
Certain items may be exempt from our return policy due to hygiene reasons, customizations, or other specific conditions. These exclusions will be clearly stated on the product page, and returns for such items will not be accepted unless they are damaged or defective upon arrival.
We value your satisfaction and will strive to provide the necessary support to address any concerns you may have regarding your purchase. If you have any questions or require further assistance regarding our return policy, please contact our customer support team.